Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or communicate with us via email.

• Name and contact information
• Business details and project requirements
• Communication history

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide services
• Send you updates about your project
• Improve our services and website
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, subject to confidentiality agreements.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

Your Rights

Under GDPR (EU), Australian Privacy Principles, and other data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure (Right to be Forgotten): Request deletion of your personal data
• Restrict Processing: Request limitation of how we use your data
• Data Portability: Request your data in a portable format
• Object: Object to processing of your personal data

Right to Erasure (Article 17 GDPR)

You have the right to request deletion of your personal data in the following circumstances:

• The personal data is no longer necessary for the purposes for which it was collected
• You withdraw consent on which the processing is based
• You object to the processing and there are no overriding legitimate grounds
• The personal data has been processed unlawfully
• The personal data must be erased to comply with a legal obligation

Important: We may retain certain data if required for legal, regulatory, or legitimate business purposes.

How to Exercise Your Rights

To exercise your privacy rights, you may:

• Use our Privacy Request Form
• Email us at privacy@veroscale.au
• Contact us via the details in the "Contact Us" section below

Response Time: We will respond to your request within 30 days as required by GDPR. If we need more time, we will inform you of the reason and extension period.

Data Erasure Process

When you request data deletion, we will:

1. Verify your identity using the email address provided
2. Locate all personal data associated with your email in our systems
3. Delete your data from our primary databases
4. Remove your data from backup systems within our standard backup retention period
5. Confirm deletion via email

Exceptions: We may retain data if required by law, for legal claims, or for legitimate business interests. We will inform you of any such retention.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was processed, including:

• Active leads: Retained while engaged in active business discussions
• Potential leads: Retained for up to 2 years from last contact
• Legal requirements: Certain data may be retained longer to comply with legal obligations
• Backups: Data may remain in backups until they are purged according to our backup schedule

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this privacy policy, please contact us at support@veroscale.au